Digital Transformation Architect for IT Service Management Solutions

5 days ago


Singapore TEMUS PTE. LTD. Full time

We are seeking a highly skilled and experienced ServiceNow Platform Architect to join our team in Singapore.

About the Role

As a Digital Transformation Architect for IT Service Management Solutions, you will be responsible for designing, developing, and implementing End-to-End ServiceNow solutions to meet the needs of our organization.

Key Responsibilities
  • Design, develop, and implement ServiceNow solutions to support various processes for ITSM, CSM & FSM etc.
  • Collaborate with stakeholders to gather requirements and define solution architectures that meet business needs.
  • Lead technical discussions and provide guidance to development teams on best practices for implementing ServiceNow solutions.
  • Configure and customize the ServiceNow platform using JavaScript, Glide, and other scripting languages.
  • Integrate ServiceNow with other enterprise systems using APIs, web services, and middleware technologies.
  • Perform platform upgrades, patches, and enhancements as needed to ensure the stability and performance of the ServiceNow environment.
  • Develop and maintain technical documentation, including system architecture diagrams, design specifications, and configuration guides.
  • Provide training and support to end users and administrators on ServiceNow functionality and best practices.
  • Stay current with ServiceNow platform updates and industry trends to recommend new features and enhancements.

The ideal candidate will have a strong background in ServiceNow modules like CSM, FSM & IT service management (ITSM) and extensive hands-on experience with the ServiceNow platform.

Requirements and Qualifications
  • Minimum of 8 years of experience working with the ServiceNow platform in a technical role, with at least 3 years in a ServiceNow Architect or similar capacity.
  • Strong understanding of IT service management (ITSM) processes and best practices.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • Experience with ServiceNow integrations using REST APIs, SOAP, JSON, and XML.
  • Experience integrating ServiceNow with external interfaces, including Government Cloud Community (GCC) interfaces like Whole of Government (WOG) interfaces.
  • Experience with Customer Service Management (CSM) and Field Service Management (FSM) modules within the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA) & CAD(Certified ServiceNow Developer) & minimum of 2 Certified Implementation Specialist (CIS) certification required.
  • Proven experience in stakeholder management, with the ability to effectively gather requirements, communicate technical concepts, and collaborate with stakeholders at all levels of the organization.
  • Excellent communication and interpersonal skills, including the ability to interact effectively with stakeholders from various departments and backgrounds.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and manage multiple projects simultaneously.

Please note that this is an estimated salary range based on industry standards and location: SGD $120,000 - SGD $180,000 per annum.



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