Senior ServiceNow Implementation Specialist

2 days ago


Singapore SYNAPXE PTE. LTD. Full time

Company Overview

SYNAPXE PTE. LTD.

Job Description:

We are seeking an experienced ServiceNow Software Developer to join our team. The successful candidate will be responsible for implementing and customizing ServiceNow ITSM features and modules as per requirements from Synapxe departments and clusters.

Responsibilities:

  • Implement ServiceNow ITSM features and modules in accordance with client specifications.
  • Prioritize and manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
  • Collaborate with cross-functional teams to identify and develop innovative solutions that meet client needs.
  • Develop and maintain a thorough understanding of the ServiceNow platform, including its capabilities and limitations.
  • Analyze and resolve complex technical issues, escalating them when necessary.
  • Maintain accurate records of project progress, issues, and resolutions.
  • Participate in code reviews and contribute to the development of best practices.
  • Foster strong relationships with clients, stakeholders, and team members through excellent communication and interpersonal skills.
  • Stay up-to-date with industry trends, technologies, and ServiceNow product releases.

Salary Estimate: $120,000 - $180,000 per annum, depending on experience.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Computer Science, or related field, or equivalent experience.
  • A minimum of 7 years of experience in facilitating, leading, or supporting implementation of ITSM and/or ITIL v3 (2011) process frameworks.
  • Proven track record of success in a similar role, with a focus on delivering high-quality results under tight deadlines.
  • Excellent analytical, problem-solving, and communication skills.
  • Strong knowledge of software development principles, Agile methodologies, and version control systems.
  • Experience working with cloud-based platforms, preferably ServiceNow.

Benefits:

  • Competitive salary and benefits package.


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