Senior ServiceNow Implementation Lead

1 month ago

Singapore KPMG - Singapore Full time

At KPMG, we offer a rewarding career path for talented professionals looking to excel in their field. With a strong focus on innovation and client satisfaction, our team is dedicated to delivering exceptional service now solutions that drive business results.

As a Senior ServiceNow Implementation Lead at KPMG in Singapore, you will play a key role in advising clients on the effective use of ServiceNow to transform their IT services and solutions. Your technical expertise and leadership skills will be essential in guiding cross-functional teams through the implementation process, ensuring seamless integration with existing systems, and delivering high-quality solutions that meet or exceed client expectations.

We are seeking an experienced professional with a proven track record of implementing end-to-end ServiceNow solutions. The ideal candidate should possess strong communication and problem-solving skills, as well as the ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.

The estimated salary for this role is $120,000 per annum, based on industry standards and comparable positions in Singapore.

You will be responsible for:

  • Serving as the primary technical resource for the configuration, development, support, and maintenance of the ServiceNow platform
  • Leading the efforts in requirements gathering and developing/documenting process workflows
  • Defining technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices
  • Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis

Key qualifications for this role include:

  • Bachelor's degree in information technology, management information systems, computer science, or related field, and/or a technology-focused MBA or comparable experience
  • ServiceNow Certified System Administrator (CSA) certification required; other product CIS certifications preferred but not mandatory
  • Minimum 5-10 years of relevant experience on end-to-end ServiceNow implementation experience

In return, you can expect a competitive salary package, opportunities for professional growth and development, and a collaborative work environment that values diversity and inclusion. Join our team and contribute your expertise to delivering innovative ServiceNow solutions that make a real impact.

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