Enterprise Solutions Consultant

6 days ago


Singapore INFOSYS COMPAZ PTE. LTD. Full time
Roles & Responsibilities

The ServiceNow Solution Consulting Lead will spearhead the design, development, and implementation of innovative ServiceNow solutions tailored to client needs. This role focuses on leveraging the ServiceNow platform to streamline processes, enhance operational efficiency, and drive business value. The ideal candidate will combine technical expertise with consulting acumen to align solutions with business objectives and ensure successful outcomes.

This role requires a dynamic leader with a blend of technical expertise, strategic thinking, and consultative skills to deliver transformative ServiceNow solutions that empower clients and drive business success.


Responsibilities


Solution Design and Delivery

  • Lead end-to-end ServiceNow solution design, ensuring alignment with client requirements and best practices.
  • Oversee configuration, customization, and implementation of ServiceNow modules, including ITSM, ITOM, SPM, ITAM.

Client Engagement

  • Collaborate with clients to understand business challenges and recommend tailored ServiceNow solutions.
  • Serve as a trusted advisor, ensuring solutions align with client goals and industry trends.

Team Leadership

  • Mentor and guide a team of ServiceNow consultants and developers to ensure high-quality delivery.
  • Drives a culture of continuous improvement, innovation, and collaboration within the team.

Thought Leadership and Pre-Sales Support

  • Contribute to pre-sales activities by creating proposals, demos, and presentations.
  • Stay updated on ServiceNow advancements and drive thought leadership through whitepapers, webinars, and industry events.

Governance and Compliance

  • Ensure all solutions meet security, compliance, and regulatory standards.

Requirements

  • Bachelor's degree in a relevant field
  • Up to 15 years of experience in IT consulting or service delivery, with at least 5 years in ServiceNow solution design and implementation.
  • Proven track record of leading ServiceNow projects across multiple modules and industries.
  • Expertise in ServiceNow platform capabilities, architecture, and development.
  • Proficient in scripting languages (e.g., JavaScript) and integrations with other platforms (e.g., REST, SOAP APIs).
  • Hands-on experience with modules like ITSM, ITOM, SPM, ITAM
  • Familiarity with ITIL processes and frameworks.
  • Strong problem-solving and analytical skills.
  • Excellent communication and presentation abilities.
  • Leadership and team management skills.
  • Client-focused mindset with a consultative approach.

Preferred Requirements

  • ServiceNow Certified Implementation Specialist in ITSM, ITOM, SPM, ITAM, or other modules
  • ITIL v4 Certification
  • Possess PMP, Agile, or Scrum certifications
  • Experience with emerging ServiceNow capabilities like AI Ops, Predictive Intelligence, and Automation Engine

Tell employers what skills you have

Management Skills
Analytical Skills
Scrum
SOAP
Scripting
JavaScript
Thought Leadership
Team Leadership
PMP
Team Management
Consulting
ITIL
ServiceNow
Presentation Abilities
Service Delivery

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