Strategic Business Manager
2 weeks ago
Join DBS Bank Limited as we seek a highly skilled and experienced AVP, Business Management to lead our Global Transaction Services team.
About the Role:We are looking for a strategic business manager to drive the growth and development of our Global Transaction Services business. The successful candidate will be responsible for formulating and implementing business strategies, managing client relationships, and collaborating with cross-functional teams to achieve business objectives.
Key Responsibilities:- Develop and implement business strategies to drive growth and revenue
- Manage client relationships and provide exceptional customer service
- Collaborate with data analytics and tech teams to support the development and optimization of dashboards and MIS reporting
- Develop data-led insights to identify business opportunities among different client segments
- Monitor overall performance of digital channels regularly and ensure any gaps are closely monitored
- Coordinate with regional and location digital channel leads to drive business momentum and track key initiatives
- Perform continuous VOC monitoring and review of customer feedback across digital channels to identify areas of improvement
- Support on the management and creation of internal communications strategy for staff training and internal awareness
- Collaborate with the wider GTS group on industry awards end-to-end
- Manage employee onboarding experience and team events
- University Degree or equivalent, preferably with business management and product background and at least 6 years of experience
- Experience in planning/executing strategic initiatives to drive business goals
- Experience with analytical tools
- Experience in driving marketing and customer communication
- Excellent stakeholder management, presentation, collaboration, and communication skills
- Excellent interpersonal, communication, and teamwork skills
- Self-motivated with attention to details, strong analytical and organisational skills
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
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