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About Us
At Bitget Wallet, we are dedicated to supporting the growth of the digital assets industry, providing secure, efficient, and smart transactions for our users.
We believe in empowering the future of finance and are committed to continuous improvement, ensuring seamless fiat transaction processes through collaboration with internal teams.
Role and ResponsibilitiesThis position involves overseeing daily operations as a Fiat Customer Support Team Leader, including managing workflows, ensuring service quality, coaching team members, and collaborating with internal departments to improve fiat transaction processes.
- Monitor daily support operations to ensure timely responses and resolutions for fiat deposit/withdrawal issues.
- Work closely with internal teams (risk, operations, compliance, and banking partners) to streamline processes and improve success rates for fiat transactions.
To be successful in this role, you should possess:
- Experience in fiat payment processing, banking, or financial services customer support.
- Strong leadership and people management skills, with experience in leading or mentoring a team.
- Excellent problem-solving abilities and decision-making skills.
- Proficiency in using customer support platforms (email, Lark, Telegram, Zendesk, etc.).
We offer a dynamic work environment with opportunities for career growth, flexible hours, and professional development. Join us at Bitget Wallet and take your career to the next level.
