Customer Support Team Lead
16 hours ago
Job Overview
We are seeking a highly skilled and motivated Customer Support Team Lead to join our team at Jobscentral. The ideal candidate will be responsible for handling customers' queries escalated from the Call Centre, as well as providing first-level troubleshooting for internet e-services.
Main Responsibilities:
- Handle customer inquiries via telephone or email
- Escalate complex queries to superiors
- Engage customers in change management campaigns
- Suggest improvements based on customer feedback
- Submit daily reports in a timely manner
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industries: Human Resources Services
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