Customer Support Team Lead

16 hours ago


Singapore Jobscentral Full time

Job Overview

We are seeking a highly skilled and motivated Customer Support Team Lead to join our team at Jobscentral. The ideal candidate will be responsible for handling customers' queries escalated from the Call Centre, as well as providing first-level troubleshooting for internet e-services.

Main Responsibilities:

  • Handle customer inquiries via telephone or email
  • Escalate complex queries to superiors
  • Engage customers in change management campaigns
  • Suggest improvements based on customer feedback
  • Submit daily reports in a timely manner

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industries: Human Resources Services



  • Singapore Judge.me Ltd Full time

    Join to apply for the Customer Support Team Lead role at Judge.me 5 days ago Be among the first 25 applicants Role: Customer Support Team Lead Location: Ho Chi Minh City, D.3Salary Bracket: $1200 - 1800 / month For a decade, we have been on a mission to fix one of commerce's fundamental challenges: trust. In a world where distance and digital interfaces...


  • Singapore This Is An IT Support Group Full time

    About UsThis Is An IT Support Group is an innovative technology company dedicated to delivering exceptional customer experiences through the use of AI-powered chatbots.We are currently seeking a highly skilled and experienced AI Support Team Lead to lead our chatbot operations team. The successful candidate will have a strong background in chatbot...


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore This Is An IT Support Group Full time

    About This Role:This Is An IT Support Group seeks a skilled Incident and Problem Manager to join the Service Management team. The successful candidate will be responsible for managing incidents end-to-end, leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls.The ideal candidate will...


  • Singapore Judge Ltd Full time

    Job DescriptionThe primary role of this position is to oversee the recruitment and training process for new support agents.Additionally, you will provide effective leadership to the support team, fostering a culture of excellence in customer service.Mentor team members and conduct regular and constructive performance reviews to enhance their skills and...


  • Singapore This Is An IT Support Group Full time

    We are seeking a Project Support Team Lead to oversee the work of the Business Support Team and contribute to the company's growth.Responsibilities:Leads the Business Support Team, ensuring timely completion of projects and adherence to risk management policies.Maintains open communication channels with clients and colleagues to understand their needs and...


  • Singapore This Is An IT Support Group Full time

    ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U. S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart...


  • Singapore This Is An IT Support Group Full time

    About This Role:We are seeking a skilled Incident and Problem Manager to join our Service Management team at Black Rock. As an Incident and Problem Manager, you will play a critical role in ensuring the smooth operation of our Aladdin client experience through a hub for operational support and control across our core investment systems.Key...


  • Singapore This Is An IT Support Group Full time

    Job OverviewThis Is An IT Support Group invites applications for a key position in our Business Support Team (BST).Key ResponsibilitiesDevelop and review engagement letters to ensure compliance with our risk management policies.Lead the Business Support Team, providing guidance and oversight to ensure timely completion of tasks.Coordinate...


  • Singapore This Is An IT Support Group Full time

    About Our Team:We're a dynamic IT support group that relies on our drivers to deliver exceptional services to our customers. As an Operations and Administration Executive, you'll play a vital role in supporting our drivers, ensuring they receive top-notch care and attention.Your Key Responsibilities:Provide support to our drivers, addressing their queries...


  • Singapore Bitget Full time

    We are seeking an experienced Senior Manager to lead our fiat customer support operations. As a key member of our team, you will be responsible for overseeing the daily activities of our fiat customer support team, ensuring timely responses and resolutions for fiat deposit/withdrawal issues.In this role, you will work closely with internal teams (risk,...


  • Singapore Tekfen Ventures Full time

    We're seeking a seasoned Technical Support Team Lead to join our rapidly growing team at Tekfen Ventures.About the RoleThis is an exceptional opportunity for a talented individual to lead our technical support teams, driving excellence in customer satisfaction and service delivery. As a Technical Support Team Lead, you will be responsible for managing first...

  • Finance Team Lead

    5 days ago


    Singapore E-Cruit Team Pte Ltd Full time

    Job Description:We are seeking an experienced Finance Team Lead to join our E-Cruit Team Pte Ltd. The ideal candidate will lead a team of accounts executives, addressing clients' accounting queries and providing advice on ACRA and IRAS regulations.The successful candidate will deliver accounting, audit, and tax solutions tailored to clients' needs, guide...


  • Singapore This Is An IT Support Group Full time

    At ST Engineering, we strive to deliver exceptional value and excellence in our services.We are seeking a highly motivated and organized IT Support Team Lead to join our team at e Serv, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services.This is an exciting opportunity for a...


  • Singapore This is an IT support group Full time

    Job ID: 17638Location: Digital Hub, SG About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job OverviewThe Supreme HR Advisory PTE. LTD. is seeking a highly skilled Customer Service Team Lead to oversee the full order-to-cash function for customers across various regions. This role involves providing hands-on support and leadership to ensure efficient workflow and high-quality customer service.Main Responsibilities:Support and own the full...


  • Singapore Recruit Expert Full time

    Job OverviewAt Recruit Expert, we are seeking a highly skilled and experienced Customer Service Executive to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.About the RoleThe successful candidate will be responsible for responding to all calls in a...


  • Singapore Singtel Group Full time

    **NCS Overview**NCS is a leading technology services firm operating across the Asia Pacific region, providing consulting, digital services, technology solutions, and more.We believe in harnessing technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.Our diverse workforce of 13,000 has...


  • Singapore Robinson & Co Full time

    About the RoleThe Customer Experience Team Lead is responsible for driving sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers. This involves ensuring customers are satisfied, driving a standard shopping method that safeguards the mechanical sales process, and supporting...


  • Singapore Sentosa Development Corporation Full time

    Job Summary:We are seeking a Customer Service Team Lead to join our team at Sentosa Development Corporation. As a key member of the Guest Experience & Ticketing department, you will be responsible for providing exceptional customer service and leading by example.The ideal candidate will have a diploma/degree in Business, Tourism, Hospitality or a related...