IT Support Team Lead
4 days ago
**NCS Overview**
NCS is a leading technology services firm operating across the Asia Pacific region, providing consulting, digital services, technology solutions, and more.
We believe in harnessing technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.
Our diverse workforce of 13,000 has delivered large-scale projects for governments and enterprises in Singapore and the APAC region.
Job RequirementsAs a Service Delivery Executive, you will act as a focal point for all support-related queries and issues. You will also contribute to and support project work as and when required.
Key Responsibilities:
- Work with customers to ensure they are leveraging services effectively and finding value in our services.
- Assess customer feedback and improve procedures accordingly to ensure great customer service is always provided.
- Ensure effective communication is provided to the customer within agreed timeframes.
Requirements:
- 3 years of experience as a Service Delivery Executive / Manager / Customer Success Manager.
- Excellent written, oral, and presentation skills.
- Certification in IT Service Management and/or ITIL (v3 or above).
We are driven by our AEIOU beliefs and seek individuals who embody these values in their professional and personal lives.
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