IT Support Team Lead
3 days ago
At ST Engineering, we strive to deliver exceptional value and excellence in our services.
We are seeking a highly motivated and organized IT Support Team Lead to join our team at e Serv, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services.
This is an exciting opportunity for a results-driven professional with a passion for customer service to lead the administration of National Service (NS) processes.
About Our Line of Business - e Serve Serv is one of Singapore's premier home-grown BPO providers, committed to delivering exceptional value and bridging the gaps that hinder business growth.
Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape.
Your Key Responsibilities- Coordinate with stakeholders, manage cases, and provide clear information and guidance to pre-enlistees and their parents.
- Oversight of a team of assistants, preparation of reports, and recommendations to relevant authorities.
- Support and implement policies and guidelines pertaining to NS activities.
To succeed in this role, you will need:
- A track record and passion of customer service experience and competency.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Proven leadership skills will be an advantage.
- Meticulous with keen attention to details, highly disciplined, and service-oriented.
- Proficient in Microsoft Office applications (Excel & Word).
- Bachelor degree in any discipline.
We offer a safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
Meaningful work and projects that make a difference in people's lives.
A collaborative workplace that endeavors a balanced work-life.
Competitive remuneration and comprehensive benefits.
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