Customer service team lead

5 days ago


Singapore This Is An IT Support Group Full time

ST Engineering
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U. S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – e Serv
Join us at e Serv, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape.
Together, We Can Make A Significant Impact
You will work as part of the National Service (NS) Deferment team and be responsible for the smooth administration of the NS processes.
This includes coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents. You will oversee a team of assistants, prepare reports, and make recommendations to relevant authorities. Additionally, you will be involved in supporting and implementing policies and guidelines pertaining to NS activities.
Be Part of Our Success
Administer NS registration, pre-enlistment, deferment and enlistment related activities and follow up on cases and issues after the activities.
Lead a team of officers to ensure timely execution of tasks, compliance to processes and achieving key performance measures.
Conduct verification checks on the NS processes and ensure timely submission of the report to the stakeholder.
Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions.
Correspond and participate in discussions with stakeholders, colleagues and system technical teams to plan for system enhancements.
Provide data and information for periodic management reporting and to provide support for audits.
Administer and implement policies and guidelines pertaining to NS activities.
Assist the management in other administration tasks as and when required.
Qualities We Value
Track record and passion of customer service experience and competency.
Excellent communication and interpersonal skills.
Strong analytical and problem solving skills.
Proven leadership skills will be an advantage.
Meticulous with keen attention to details, highly disciplined and service-oriented.
Proficient in Microsoft Office applications (Excel & Word).
Bachelor degree in any discipline.
Our Commitment That Goes Beyond the Norm
Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
Meaningful work and projects that make a difference in people’s lives.
A collaborative workplace that endeavours a balanced work-life.
Competitive remuneration and comprehensive benefits.
#J-18808-Ljbffr



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Live Nation Full time

    Key ResponsibilitiesThe Customer Service Team Lead is responsible for leading a team of customer service representatives in delivering exceptional customer experiences. As a key member of our customer service team, you will supervise daily operations, improve customer service processes, and resolve customer complaints.You will work closely with various...


  • Singapore Sentosa Development Corporation Full time

    Job Summary:We are seeking a Customer Service Team Lead to join our team at Sentosa Development Corporation. As a key member of the Guest Experience & Ticketing department, you will be responsible for providing exceptional customer service and leading by example.The ideal candidate will have a diploma/degree in Business, Tourism, Hospitality or a related...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job OverviewThe Supreme HR Advisory PTE. LTD. is seeking a highly skilled Customer Service Team Lead to oversee the full order-to-cash function for customers across various regions. This role involves providing hands-on support and leadership to ensure efficient workflow and high-quality customer service.Main Responsibilities:Support and own the full...


  • Singapore Customer Labs Full time

    About Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...


  • Singapore Adecco Personnel Pte Ltd. Full time

    Adecco Personnel Pte Ltd. is partnering with a well-known provider of organic and nutrient-rich superfoods to hire a Customer Service Team Lead. The ideal candidate will have 5+ years of customer service experience, including 2+ years in leadership. They will be responsible for overseeing a team handling order-related inquiries, refunds, and customer...


  • Singapore BEFOUND STUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...


  • Singapore CITY MANPOWER CONSULTANCY Full time

    About the RoleWe are looking for an experienced Operational Supervisor to lead our customer service team. The successful candidate will have a strong background in management and be able to oversee the day-to-day activities of the team. This is a challenging and rewarding role that requires a high level of motivation and dedication.In this position, you will...


  • Singapore BEFOUND STUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...


  • Singapore BEFOUND STUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...


  • Singapore Atome Full time

    About AtomeWe're a forward-thinking company that offers innovative financial services. Our goal is to provide top-notch customer experiences, and we're looking for a skilled CS Team Lead to help us achieve this.

  • SERVICE AMBASSADORS

    3 weeks ago


    Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesCONTRACT JOBS!SERVICE AMBASSADORS & TEAM LEADSSINGAPOREANS/ PRs ONLY($12.00/hr -$15.00/hr)Commitment Period26th February 2025 to 30th March 2025LOCATIONPaya Lebar (Nearest MRT)JOB DESCRIPTIONJob Description: We are looking for a dynamic and results-driven individual to promote the Pay app to both shoppers and merchants at Bazaar. The...


  • Singapore TDCX Singapore Full time

    TDCX Singapore is an award-winning and fast-growing BPO company that empowers individuals to unleash their full potential at work.Why Work with Us?Attractive remuneration with monthly KPI incentivesComprehensive medical, insurance, or social security coverageWorld-Class workspacesEngaging activities and recognition programsStrong learning and development...


  • Singapore Tele-centre Services Pte Ltd Full time

    At Tele-centre Services Pte Ltd, we are seeking a skilled and experienced individual to join our team as a Senior Customer Service Officer / Team Lead.The successful candidate will be responsible for leading a team of Contact Center Agents, providing top-notch service and assistance to our valued customers.This role involves coaching and managing team...


  • Singapore Public Service Division Full time

    About the RoleAs a Customer Support Operations Lead, you will play a key role in enhancing customer experience and maintaining high service standards at the Health Promotion Board (HPB). You will be responsible for overseeing the contact centre support requirements for various HPB programmes and services.You will contribute towards shaping customer...


  • Singapore Manpower Singapore Full time

    Job DescriptionThe ideal candidate will possess excellent leadership and communication skills, with the ability to inspire and motivate a team of customer service professionals.The role involves cultivating a positive and service-oriented team culture, ensuring customers feel valued and appreciated. This includes mentoring junior team members, implementing...

  • SAFRA Team Lead

    4 days ago


    Singapore SAFRA National Service Association Full time

    Job DescriptionWe are seeking an experienced Event Management Professional to lead our events team in planning, managing, and executing various SAFRA events and ad-hoc projects.The ideal candidate will have excellent project management skills, be able to work under pressure, and possess a strong service mindset.


  • Singapore TDCX Singapore Full time

    Job OverviewWe are seeking an experienced Team Leader to join our team at TDCX Singapore. As a key member of our leadership team, you will be responsible for managing a team of customer support professionals and ensuring that they provide exceptional service to our clients.


  • Singapore Holiday Inn Express Singapore Orchard Road Full time

    RequirementsA minimum of 3 years of experience in a front office management role within the hospitality industry.Excellent customer service skills and the ability to provide exceptional guest experiences.Strong leadership and team management capabilities.


  • Singapore Trust Recruit Full time

    Required Skills and QualificationsTo be successful in this role, you will need:A proven track record in managing a team in customer service functionsStrong manpower delegation skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamProven problem-solving and analytical skillsYou will also need to have a deep...