Customer Experience Team Lead

7 days ago


Singapore Robinson & Co Full time
About the Role

The Customer Experience Team Lead is responsible for driving sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers. This involves ensuring customers are satisfied, driving a standard shopping method that safeguards the mechanical sales process, and supporting the self-serve concept.

Motivating and inspiring the department team using knowledge of the product range and services, the local market, and IKEA customers is also crucial. The role requires effective communication and collaboration to ensure seamless customer experiences.



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