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Customer Experience Lead

1 week ago

Singapore Zen Career Full time
Company Overview
Career progression opportunities exist for individuals who can drive customer satisfaction and excellence in their roles. At Zen Career, we strive to maintain high standards in customer service, ensuring a positive experience for our clients.

Job Description
We are seeking a Customer Experience Manager to oversee daily operations of the customer service team. Key responsibilities include supervising team performance, developing customer profiles, optimizing lead qualification processes, and designing customer loyalty programs.

Key Responsibilities:
• Supervise daily operations of the customer service team
• Develop and maintain customer profiles defining key qualification criteria
• Optimize lead qualification process and manage customer satisfaction surveys
• Design and implement a robust customer loyalty program

Required Skills and Qualifications
Bachelor's degree in Business Administration is an advantage. Proficiency in CRM applications, preferably Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is required.