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Strategic Customer Experience Lead

1 week ago

Singapore Screening Eagle Technologies AG Full time
Job Description
  • Manage Customer Communication: Plan, coordinate, and execute communication programs across multiple channels in close collaboration with marketing and sales teams.
  • Turn Insights into Action: Partner with the customer insights function to develop data-driven cross-sell and upsell campaigns, working with inside sales teams to implement campaigns and measure their success.
  • Own Customer Journeys: Oversee and optimize end-to-end customer journeys, implementing improvements and automations to ensure a seamless experience. Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms.
  • Support New Offerings: Contribute to the design, launch, and refinement of added-value offerings for customers, actively providing insights to align offerings with customer needs and expectations.