Customer Support Team Lead Position

4 days ago


Singapore Judge Ltd Full time
Job Description

The primary role of this position is to oversee the recruitment and training process for new support agents.

Additionally, you will provide effective leadership to the support team, fostering a culture of excellence in customer service.

Mentor team members and conduct regular and constructive performance reviews to enhance their skills and capabilities in delivering exceptional support.

Generate and implement innovative ideas to enhance overall customer satisfaction and optimize service efficiency.

Collaborate with other team leads to tackle tasks and achieve company objectives.



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