Customer Support Specialist

4 days ago


Singapore This is an IT support group Full time

About the Team:

TikTok's Customer Support team is committed to delivering industry-leading support for our users and creators. We aim to inspire creativity and bring joy through our support initiatives.

We are looking for an experienced results-oriented individual to join our team. In this role, you will be focused on prioritizing, designing, and launching policies, processes, and workflow improvement programs that enhance TikTok's user and creator experience.

You will be part of a global team, continuously assessing whether our policies and processes meet safety standards and are effective at delivering ambitious customer success goals.

You will advocate for customers in critical product and operations forums and partner with cross-functional teams to drive transformational change.

Key Qualifications:

  • Minimum 5+ years of experience in customer service and support roles
  • Bachelor's degree in Business, Economics, or related field and/or equivalent practical experience
  • Ability to work both independently and as part of a complex matrix organization
  • Ability to prioritize and deliver within tight deadlines


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