Customer Support Specialist

2 days ago


Singapore HubSpot Full time

About the Role

HubSpot is seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to HubSpot customers across all product lines and customer channels.

You will partner with our customers to resolve issues, help them build familiarity with, and effectively use various tools within HubSpot. Your goal will be to deliver a human-centered, helpful, and consultative Support experience through creative problem-solving, thoughtful communication, and tailored solution design.

  • Communicate with customers via phone, live chat, and email to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries.
  • Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible.
  • Identify and diagnose software issues to fix and improve the product experience for our customers.
  • Utilize internal resources and tools to learn and adapt to a growing product and a fast-changing industry.
  • Apply business acumen in customer interactions to proactively identify opportunities to grow their business, convert those opportunities into leads for Sales.

Key Responsibilities

We are looking for individuals who embody our HEART values: Humble, Empathetic, Adaptable, Remarkable, Transparent. If you thrive in a dynamic and collaborative environment, are comfortable with change, ambiguity, working autonomously, and using good judgment to make decisions that solve for the customer, we encourage you to apply.



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