Customer Support Team Supervisor

7 days ago


Singapore Bitget Wallet Full time
Job Requirements
To succeed in this role, you should have:

  • Proven experience in fiat payment processing, banking, or financial services customer support.
  • Strong leadership and people management skills, with experience in leading or mentoring a team.
  • Excellent problem-solving abilities and decision-making skills.
  • Deep understanding of fiat payment methods, banking regulations, compliance (KYC/AML), and risk management.
  • Ability to handle escalations and communicate effectively with internal and external parties.
  • Strong analytical skills with experience in KPI tracking and reporting.
  • Proficiency in using customer support platforms (email, Lark, Telegram, Zendesk, etc.).
  • Willingness to work flexible hours, including night shifts if required.
  • Experience in cryptocurrency and blockchain is a must.

What We Offer
We offer a dynamic and challenging work environment, opportunities for career growth and development, and a competitive compensation package.
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