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Customer Support Specialist

1 week ago


Singapore Authentic HR Pte Ltd Full time

Welcome to Authentic HR Pte Ltd, where we are dedicated to delivering exceptional customer experiences. We are seeking a talented Sales Support and Customer Service Representative to join our team.

About the Role:

This is an exciting opportunity to work in a dynamic and growing company, providing administrative support to our sales team, managing customer inquiries, and resolving issues promptly and professionally.

Main Responsibilities:

  1. Provide administrative support to the sales team, including data entry, order processing, and document management.
  2. Coordinate sales-related activities, such as product demonstrations, trials, and training sessions.
  3. Assist with sales forecasting, reporting, and analytics.
  4. Maintain accurate and up-to-date sales records, customer information, and sales performance data.
  5. Support the supervisor in preparing and following up on client sales quotations, processing, purchase orders, etc.
  6. Coordinate between various departments/offices and parties to ensure timely and satisfactory order fulfillment and sales exhibition locally and overseas.

Our Ideal Candidate:

  • Bachelor's degree in industrial engineering or a related field.
  • At least 1 year of experience in sales support, customer service, or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong product knowledge and technical skills (or willingness to learn).
  • Proficiency in Microsoft Office and other sales and customer service tools.
  • Good organizational skills and ability to set priorities and manage time effectively.
  • Fluent in written and verbal communication in English and Chinese.