Customer Support Specialist

3 days ago


Singapore HUBSPOT ASIA PTE. LTD. Full time
Roles & Responsibilities

As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

In this role, you'll get to:

  • Develop deep knowledge of the HubSpot software
  • Partner with our customers to effectively resolve issues through phone, email and chat.
  • Answer how-to questions and help customers navigate a variety of tools within HubSpot
  • Diagnose software issues and engage with our product and engineering teams using established processes
  • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

  • Fluent in English and Japanese
  • Find creative problem solving fulfilling & challenging
  • Are self-motivated & eager to learn
  • Thrive in a dynamic environment and are comfortable with ambiguity
  • Adapt quickly to changing priorities and customer needs
  • Passionate about working with customers and finding solutions that make their goals possible
  • Outstanding communicator, articulate, fluid conversationalist
  • Interested in building technical skills and learning about HTML, CSS, APIs and more
Tell employers what skills you have

Excellent Communication Skills
Troubleshooting
CSS
Customer Support
HTML
Problem Solving
English
Customer Service
Japanese
Technical Support

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