Vendor Relationship Manager
4 weeks ago
Job Purpose
This role is responsible for managing and supporting external vendor operations and performance to enhance customer experience.
Key Responsibilities
- Coordinate vendor management tasks and monitor vendor performance to ensure seamless operations.
- Develop and implement process improvements to enhance customer experience and efficiency.
- Collaborate with internal stakeholders to resolve vendor-related issues and improve relationships.
- Conduct regular vendor performance reviews and create reports to track progress.
- Identify areas for improvement and develop strategies to enhance vendor operations and customer experience.
- Participate in the development of workflow processes, methods, and policies for vendors.
- Provide exceptional customer service and handle service recovery when required.
- Manage email correspondence and conduct interviews with vendors.
- Analyze data to create strategic values and support the company's overall business strategy.
Requirements
- Degree in any discipline.
- Microsoft Excel and PowerPoint knowledge is essential.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment and make sound decisions.
- Excellent team player and customer-oriented individual.
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