Vendor Relationship Manager

4 weeks ago


Singapur, Singapore StarHub Full time

Job Purpose

This role is responsible for managing and supporting external vendor operations and performance to enhance customer experience.

Key Responsibilities

  • Coordinate vendor management tasks and monitor vendor performance to ensure seamless operations.
  • Develop and implement process improvements to enhance customer experience and efficiency.
  • Collaborate with internal stakeholders to resolve vendor-related issues and improve relationships.
  • Conduct regular vendor performance reviews and create reports to track progress.
  • Identify areas for improvement and develop strategies to enhance vendor operations and customer experience.
  • Participate in the development of workflow processes, methods, and policies for vendors.
  • Provide exceptional customer service and handle service recovery when required.
  • Manage email correspondence and conduct interviews with vendors.
  • Analyze data to create strategic values and support the company's overall business strategy.

Requirements

  • Degree in any discipline.
  • Microsoft Excel and PowerPoint knowledge is essential.
  • Good communication and interpersonal skills.
  • Ability to work in a fast-paced environment and make sound decisions.
  • Excellent team player and customer-oriented individual.


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