Vendor Relationship Manager

4 weeks ago


Singapur, Singapore StarHub Full time
Job Title: Vendor Management Executive

This role is responsible for managing and supporting external vendor operations and performance to enhance customer experience.

Key Responsibilities:
  • Coordinate vendor management tasks amongst external vendors and internal stakeholders.
  • Monitor and review vendor performance to identify areas for improvement.
  • Develop and maintain regular reporting to track vendor performance and progress.
  • Manage vendor relations and daily operations to ensure seamless execution.
  • Collaborate with process teams and vendors to enhance processes and improve customer experience.
  • Analyze data to identify opportunities for efficiency improvements and implement strategic solutions.
  • Provide exceptional customer service and handle service recovery when required.
  • Participate in the development of workflow processes, methods, and policies for vendors.
  • Be the point of contact for vendors and provide support during ad-hoc or urgent matters.
  • Validate vendor KPIs and appeal claims.
  • Manage email correspondence between stakeholders.
  • Conduct interviews and perform audits on technician calls.
Requirements:
  • Degree in any discipline.
  • Proficiency in Microsoft Excel and PowerPoint (Tableau or Power BI knowledge is an added advantage).
  • Excellent communication and interpersonal skills.
  • Attention to detail and ability to comprehend complex information.
  • Ability to work with all levels, including technicians, contractors, and customers.
  • Ability to work in a fast-paced environment and adhere to established guidelines and performance standards.
  • Excellent decision-making skills and a customer-oriented approach.
  • Ability to work on shift, weekends, and Public Holidays as required.


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