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CRM Data Management Specialist

2 weeks ago

Singapore MIRADOR BUILDING CONTRACTOR PTE LTD Full time
Job Description:

We are seeking a detail-oriented and organized CRM Data Management Specialist to manage and maintain customer data within our Dynamics 365 system. In this role, you will be responsible for ensuring that all customer information is accurately entered, updated, and maintained. You will play a critical role in supporting various departments by providing clean, up-to-date, and accessible data.

Key Responsibilities:
  1. Achieve high accuracy while inputting customer and sales data into the Dynamics 365 system.
  2. Regularly update customer records, including contact information, interaction history, and sales opportunities.
  3. Perform routine data quality checks to identify and resolve any discrepancies or errors.
  4. Assist in the migration of customer data into the Dynamics 365 system, ensuring proper mapping and organization of data.
  5. Generate regular CRM reports, tracking key customer information, sales activities, and other metrics.
  6. Support CRM-related data analysis by providing actionable data to other departments.
  7. Communicate with other departments to ensure data accuracy and provide support for CRM-related inquiries.
  8. Maintain the Dynamics 365 system, ensuring it is configured to meet business needs.