CRM Executive

4 days ago

Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full time

Our Client, in the **Automotive Industry **located **Across Singapore **has opening for **CRM Executive.
**Overview**

The CRM Executive plays a key role in the management of the CRM systems and its associated processes, campaigns and events, and evaluates data insight and information to develop effective and efficient CRM strategies and activities to improve customers’ journey and experience with the brand and dealership.

**Responsibilities**:

- Support the Assistant/CRM Manager with and work closely with the Brand Principal and other Group support functions in developing, strategizing and implementing CRM plans and activities, and to improve the overall customer experience with the brand and dealership to increase brand loyalty and advocacy.
- To be the data custodian for the brand, maintaining and monitoring the customer and prospect databases and behavior trends to ensure data quality, accuracy, and regular updating (Salesforce & DMS). At the same time providing timely reports, analysis and recommendations.
- Spearhead planning and implementation of conquest and loyalty events and activities within given budget on an annual or ad hoc basic. Individual proposal for final management approval inclusive.
- Regular evaluation of customer touch points, CRM processes, database management cleansing, customer retention activities, aftersales lifestyle management, collaboration and sponsorship requests.
- Coordination with agencies and vendors for development, production, and post campaign/event compilation of CRM related collaterals, web pages, and other related materials.
- To promote the right data input practices and processes across the entire team.
- To possess a customer first attitude and ensure that he/she is abreast of competitor product line-up and launch dates, consumer and industry trends (e.g. PDPA), as well as Brand product knowledge.
- Any other duties assigned by management from time to time.

**Requirements**:

- Valid Class 3 Driving License required.
- Comfortable with CRM and data related work across various systems
- Merticulous and well-organised with the ability to multitask under pressure
- Service oriented and customer focused with excellent written and communication skills.
- Able to work independently as well as be a team player.
- Takes initiative to improve the job processes and team work.
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Knowledge and experience in CRM software - Salesforce, DMS will be an added advantage.

the **FOLLOWING FORMAT **to facilitate the short listing process;
Attachment of **CV **’s in **MS WORD FORMAT**

Resumes please **INCLUDE**:

- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

**Yan Weilun, Terry**

**Reg No: R23114439**

**EA No: 19C9570

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