CRM Executive

2 weeks ago


Singapore Watson's Personal Care Stores Pte Ltd Full time

**Who We Are Looking For?**

As the CRM Executive, he/she will be part of the CRM team in driving conversion, retention, engagement and reactivation for Watsons Singapore membership programme (one of the largest loyalty programme in Singapore) and delivering CRM KPIs.

**What Awaits You**:

- Assist to develop and execute effective member lifecycle campaigns to build and maintain strong members’ loyalty and achieve CRM KPIs (e.g. member acquisition, retention, repeat purchases, reactivation etc)
- Responsible for effective campaign segmentation to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
- Work closely with relevant departments to resolve feedbacks & complaints related to membership programme
- Any ad-hoc duties assigned

**We Are Excited About You If You Have**:

- Diploma / Degree in Business / Marketing
- At least 2 - 4 years of relevant experiences from related industries such as FMCG/Luxury brands with similar number of years in data-mining or analysis of customer behaviour activities
- Having some experience in launching CRM campaigns using EDM, SMS would be favorably considered.
- Analytical, numerate and proficient in Excel. Proficiency in Excel Pivot Table, Vlookup etc is essential
- Have keen interest in loyalty programmes
- Data-driven, analytical individual with the ability to gather valuable insights from understanding data
- Diligent in campaign execution and able to think critically
- A strong team player, with excellent interpersonal skills to operate in a team environment and cross functionally
- Attentive to details and results-oriented
- Ability to multitask and excel under pressure in a fast-paced environment
- Adaptable, nimble, proactive in conducting analysis and translating findings into commercial actions and success
- Willingness to learn and grow independently
- Fluent in English with proficiency of other language(s) will be an advantage
- Digitally savvy and being customer-centric

**Job Types**: Full-time, Permanent

**Salary**: From $3,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

**Education**:

- Local Polytechnic Diploma (required)

**Experience**:

- FMCG/Luxury brands related: 1 year (preferred)


  • CRM Executive

    3 days ago


    Singapore Morgan Philips Executive Search Full time

    You will be joining the world leader in luxury goods where they major in Wine & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry and Selective Retailing. The brand is one of the world's leading international fashion houses with a strong market presence in Singapore. They are currently looking for a CRM Executive to manage and execute...

  • CRM Executive

    1 week ago


    Singapore WATSON'S PERSONAL CARE STORES PTE LTD Full time

    **Who We Are Looking For?** As the CRM Executive, he/she will be part of the CRM team in driving conversion, retention, engagement and reactivation for Watsons Singapore membership programme (one of the largest loyalty programme in Singapore) and delivering CRM KPIs. **What Awaits You**: - Assist to develop and execute effective member lifecycle campaigns...

  • CRM Executive

    2 weeks ago


    Singapore Eight Talons Consulting Pte Ltd Full time

    Title - CRM Executive **RESPONSIBILITIES** - Develop and manage the company's Customer Database, ensuring data completeness, cleanliness and accuracy. - Analyzes Customer Relationship Management (CRM) system data in response to sales and brand initiatives or enquiries records such as customer information, call patterns, demographics etc to identify facts...

  • CRM Executive

    5 hours ago


    Singapore Nestle Full time

    **Position Snapshot**: Location: Eightrium, Changi Business Park, Singapore Company: Nestlé Singapore Type of contract: Permanent **Position Summary**: Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of...

  • CRM Executive

    3 days ago


    Singapore CLUB 21 PTE. LTD. Full time

    **Job Summary** You will be part of the CRM Singapore team to develop the programme and implement effective CRM marketing strategies to maximize customers engagement and brand loyalty. **Responsibilities**: - Propose, execute campaigns and organize experiential events to engage customers. - Secure New Privilege / Redemption Partners for the Club 21 Card...

  • Executive, CRM

    6 days ago


    Central Singapore Sime Darby Full time

    Company: Vantage Automotive Limited **Responsibilities**: BYD NPS and Mystery Shop Program - Leading and managing BYD NPS for VAL and BYD dealers to ensure that NPS targets are met monthly - Identify gaps and ensure improvement plans are executed on time - Regular checks on dealer’s showrooms and service centres to ensure NPS requirements are...


  • Singapore BHG (SINGAPORE) PTE. LTD. Full time

    **Job Description & Requirements**: BHG is a Company undergoing a major transformation - we are creating exclusive designer quality merchandise at affordable prices, and bringing these desirable international brands to your doorstep. We’re changing rapidly - our merchandise, our stores, our entire customer experience - and we are looking for people who...

  • Executive, CRM

    6 days ago


    Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...

  • CRM Executive

    3 days ago


    Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full time

    Our Client, in the **Automotive Industry **located **Across Singapore **has opening for **CRM Executive. **Overview** The CRM Executive plays a key role in the management of the CRM systems and its associated processes, campaigns and events, and evaluates data insight and information to develop effective and efficient CRM strategies and activities to...

  • CRM Executive

    2 weeks ago


    Singapore People Profilers Full time

    Job Responsibilities Leading and managing NPS for company and dealers to ensure that NPS targets are met monthly. Managing and leading franchise brand ownership benefits programs and CRM activities. Ensuring timely submission of signups to program partners. Ensure all CRM activities related to the franchise brands are executed according to the requirements...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:•We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand. •The successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams to...

  • CRM Executive

    7 days ago


    Singapore F J BENJAMIN (SINGAPORE) PTE LTD Full time

    **Job Description - Manage the annual and new product launch mailing campaigns - Coordinate with vendors on rolling these out - Coordinate with brands and retail operation department - Propose and build new tools to be developed locally as needed - Analyze direct mailing activities results and make proposal for improvement Propose local CRM & e-CRM strategy...

  • CRM Executive

    1 week ago


    Singapore F J BENJAMIN (SINGAPORE) PTE LTD Full time

    1 year exp **Roles & Responsibilities** - **Propose local CRM & e-CRM strategy and action plans** - Analyze results and impact of current CRM action plans - Create and implement new CRM programs - Benchmark competitors programs in the fashion lifestyle goods sector - Coordinate with brands, in order to adapt corporate guidelines to market specificities -...

  • CRM Manager

    2 weeks ago


    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience. **Responsibilities**: - Plays the main role of managing the business’s...

  • Head of CRM

    2 weeks ago


    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance,...

  • CRM Director

    2 weeks ago


    Singapore Crypto.com Full time

    **Responsibilities**: **Strategy and Leadership** - Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. - Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase...


  • Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & Responsibilities Responsibilities Oversee and enhance the CRM system, ensuring it meets business needs and runs smoothly. Manage CRM-related projects from planning to execution, including customization, integration, testing, and deployment. Ensure accurate data transfer into the CRM system and maintain data integrity. Develop training...

  • CRM Lead

    1 week ago


    Singapore Crown DIgital Full time

    **The exciting work at Crown Digital includes and not limited to**: - Having utmost expertise in the CRM software, preferably Hubspot - The ability to help figure out how to better integrate the CRM with internal legacy platforms - The skill to resolve technical CRM issues, including responding to customization requests - Setting and implementing a CRM...

  • Senior CRM Executive

    4 weeks ago


    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesOversee and enhance the CRM system, ensuring it meets business needs and runs smoothly. Manage CRM-related projects from planning to execution, including customization, integration, testing, and deployment. Ensure accurate data transfer into the CRM system and maintain data integrity. Develop training materials,...

  • Senior CRM Executive

    2 weeks ago


    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesOversee and enhance the CRM system, ensuring it meets business needs and runs smoothly. Manage CRM-related projects from planning to execution, including customization, integration, testing, and deployment. Ensure accurate data transfer into the CRM system and maintain data integrity. Develop training materials,...