
CRM Marketing Executive
2 days ago
**Responsibilities**:
**1. CRM & Mobile App Management**:
- Oversee daily operations, maintenance, and enhancements of the CRM system and mobile app to ensure seamless functionality and user satisfaction.
- Translate business needs into actionable system updates, configuring CRM features and mobile app improvements to meet strategic goals.
- Lead the rollout of new CRM functionalities and mobile app updates, coordinating user acceptance testing (UAT), deployment, and post-launch support.
**2. Issue Resolution & Vendor Coordination**:
- Diagnose and resolve CRM and mobile app issues promptly, collaborating with IT teams and external vendors to ensure mínimal disruption.
- Maintain strong vendor relationships to facilitate timely technical support and system enhancements.
**3. Membership, Database & Campaign Management**:
- Maintain and cleanse the CRM database to ensure data accuracy, consistency, and compliance with privacy regulations.
- Design, execute, and monitor CRM campaigns to boost customer acquisition, engagement, and retention, leveraging segmentation and personalization strategies.
- Develop automated workflows to enhance campaign efficiency and customer touchpoints.
**4. Analytics & Reporting**:
- Extract and analyze CRM and mobile app data to generate actionable insights on membership activity, campaign performance, and customer behavior.
- Create comprehensive reports and dashboards to support data-driven decision-making for marketing and sales teams.
- Monitor key performance indicators (KPIs) to optimize campaign effectiveness and customer satisfaction.
**5. Cross-Functional Collaboration**:
- Partner with marketing, sales, and customer service teams to align CRM and mobile app initiatives with broader business strategies.
- Facilitate cross-departmental workshops to gather requirements and ensure cohesive execution of customer engagement programs.
**6. System Support & Training**:
- Provide technical support and guidance to internal teams on CRM and mobile app usage, resolving basic issues and escalating complex cases as needed.
- Develop user-friendly training materials and conduct sessions to enhance team proficiency with CRM tools and mobile app features.
**7. General Marketing Support**:
- Contribute to ad-hoc marketing projects, including content creation, event support, and promotional campaigns, to achieve departmental objectives.
- Offer creative input to enhance marketing strategies and customer engagement initiatives.
**Requirements**:
- 1-3 years of experience in CRM management, marketing, or customer engagement roles; fresh graduates with relevant internships or projects are welcome to apply.
- Proficiency in Microsoft Excel, CRM platforms (e.g., Salesforce, HubSpot), and reporting tools (e.g., Tableau, Power BI).
- Strong data analysis skills with the ability to interpret trends and optimize campaigns based on insights.
- Technical aptitude with an understanding of system logic, APIs, and integration processes.
- Excellent written and spoken proficiency in English and Chinese (Mandarin) to engage diverse stakeholders effectively.
- Meticulous attention to detail, with strong multitasking and organizational skills.
- Exceptional interpersonal and communication skills to foster collaboration across teams.
- Self-motivated, proactive, and capable of working independently in a fast-paced environment.
Please write in with a full resume, present and expected salary, contact telephone number(s) and any other relevant information to:
-
Marketing Executive
1 week ago
Singapore AMOREPACIFIC SINGAPORE PTE. LTD. Full time**Brand: Laneige** **CRM Strategy & Execution** - Develop and implement CRM strategies to drive customer retention, engagement, and sales growth. - Plan and execute end-to-end CRM and loyalty campaigns, including ideation, performance tracking, and ROI analysis. - Drive new member recruitment via targeted acquisition efforts across digital and offline...
-
Marketing Executive
2 weeks ago
Singapore The Chope Group Pte Ltd Full timeCompany Introduction Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiencers, more often. Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners can...
-
Marketing CRM Executive
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeJob Summary:• We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand.• The successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams to achieve business...
-
CRM and Marketing Executive
2 weeks ago
Central Singapore Sime Darby Full timeCompany: Vantage Automotive Limited **Responsibilities**: Marketing: - Work closely with the manager to execute an approved marketing plan based on customer insights to drive sales and increase market share - Plan and manage social calendar and asset developments with the goal of achieving targets for traffic, leads, and sales conversion - Plan and manage...
-
Marketing Executive
2 weeks ago
North-East Singapore HR Affiliates Full timeSupport customer engagement programmes, brand campaigns and communications - Plan and execute CRM strategies/ campaigns - Personalisation of customer segments and creative dynamic content. Customer engagement and manage customer lifecycle - Track, analyse and report the effectiveness of these campaigns to retain existing customers, increasing brand loyalty,...
-
CRM Executive
2 weeks ago
Singapore LVMH Full time**Poste** **Mission** The CRM Executive will be supporting our CRM Manager, SEAA in the co-ordination of events/activities, performing CRM administrative duties and generating CRM related reports to support in achieving CRM KPIs. **Roles and Responsibilities** - Support the CRM Manager on a year-round store CRM action plan aligning with our marketing...
-
Marketing Executive
2 weeks ago
Singapore The Chope Group Pte Ltd Full timeWork closely with internal stakeholders from marketing, partnership, regional CRM teams to align on objectives, develop, plan CRM marketing campaigns and the different areas of the customer journey - Track, measure and report on performance of all CRM communications - Collaborate with technical stakeholders to drive implementation of CRM campaigns - Ensure...
-
CRM Executive
2 weeks ago
Singapore CHARLESKEITH.COM PTE. LTD. Full timeAs part of our Charles & Keith (Singapore) Customer Experience Team, the CRM Associate/Executive will support the CRM Manager in the realization of organisation’s total CRM strategy and be responsible for the implementation of programs and processes to analyse Customer needs, drive sales and create an overall positive Customer...
-
Digital Marketing Executive
23 hours ago
Singapore F J BENJAMIN (SINGAPORE) PTE LTD Full time**Responsibilities** - Support and execute brands of F J Benjamin’s CRM initiatives and loyalty programs. - Create targeted content for all brands’ CRM platforms and channels. - Collaborate with internal departments (Marketing, E-commerce, IT and Operations) and third-party agencies (CRM vendor and platform) to ensure that the software systems are...
-
Marketing Assistant
3 days ago
Singapore Tangs Full timeDepartment - ** Marketing**: - Location - ** Singapore**: **Introduction**: **Job Description**: **Responsibilities**: - Develop and execute campaign set up and segmentation for eDM and SMS in Memberson CRM system; - Manage all aspects of customer communications via Memberson CRM program and ensure that they meet the guidelines and SOPs; - Work closely...