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Business Development Specialist

1 week ago

Singapore DBS Bank Limited Full time
Company Overview: DBS Bank Limited is a leading bank in Asia, renowned for its innovative financial solutions and commitment to customer satisfaction. Our Consumer Banking Group offers a comprehensive range of products and services designed to meet the evolving needs of our customers.

Job Summary: We are seeking an experienced Associate Analyst to join our team, responsible for handling customer inquiries related to loan matters, including retention and outbound calls. The successful candidate will possess excellent communication skills, strong knowledge of banking products and services, and a customer-centric approach.

Key Responsibilities:
  • Review customer's existing loan package and provide expert advice on available options.
  • Protect loan portfolio by effectively managing customer expectations on loan repricing packages.
  • Respond promptly and accurately to customer requests, ensuring seamless communication.
  • Maintain comprehensive knowledge of the bank's product offerings and services.
  • Achieve referral targets set by business goals.
  • Cover Team Manager duties in their absence and provide coaching to new staff.

Requirements:
  • Degree with at least 3 years of relevant experience in customer service and banking products.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and results orientation.
  • Sound knowledge of loan products, computation, regulatory compliance, and insurance aspects of mortgage loans.

Benefits: We offer a competitive salary and benefits package, as well as opportunities for professional development and recognition.