Retail Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Retail Operations Manager to join our team at Bright Vision Career Consultant. As a key member of our retail team, you will be responsible for overseeing the daily operations of our stores, ensuring that our customers receive exceptional service and that our stores are always well-stocked and visually appealing.
Key Responsibilities:
* Assist the store manager in all areas of daily business operations, human resources, customer service, and merchandising.
* Coordinate, monitor, and report on daily operations.
* Manage employee schedules, conduct performance reviews, and enforce disciplinary actions.
* Ensure the store environment complies with health and safety regulations.
* Maintain a clean, organized, and aesthetically pleasing store front.
* Resolve customer complaints and concerns in a timely manner.
* Ensure that store policies and procedures are followed.
* Provide accurate information to customers.
* Answer customers' questions about specific products and services.
* Keep the store fully stocked.
* Maintain the highest level of visual merchandising and store conditions.
* Conduct price and feature comparisons to facilitate purchasing.
* Cross-sell products.
* Ensure racks are fully stocked.
* Manage returns of merchandise.
* Coordinate with the Retail Sales Representatives team to provide excellent customer service.
* Inform customers about discounts and special offers.
* Stay up-to-date with new products and services.
* Deliver exceptional sales services for improved customer satisfaction.
* Interact with customers and identify their needs and preferences.
* Operate cash registers and point-of-sale machines.
* Receive and verify the quality and quantity of new shipments.
* Enforce in-store security and health and safety procedures and regulations.
* Follow instructions and complete tasks assigned by superiors.
* Coach and support other team members.
* Hire and train new employees for the sales floor or other departments.
* Maintain and monitor store inventory.
* Ensure that the store is clean, safe, and presentable for customers.
Requirements:
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment.
* Excellent customer service skills.
* Ability to multitask and prioritize tasks.
* Strong problem-solving skills.
* Ability to work independently and as part of a team.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career advancement.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to Bright Vision Career Consultant.
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