Retail Operations Manager

3 weeks ago


Singapore LOTTE Travel Retail Singapore Full time

About the Role

  • Retail supervisors play a crucial role in the success of our company by overseeing store operations, managing teams, and driving sales growth. We are seeking a highly motivated and experienced Retail Supervisor to join our team at LOTTE Travel Retail Singapore.
  • Key Responsibilities
    • Develop and implement store operations plans to drive sales growth and improve customer satisfaction
    • Lead, manage and motivate a team of Retail Associates to achieve sales targets and provide excellent customer service
    • Prepare and update duty rosters to ensure accuracy in the Info-Tech HRMS Time Management System
    • Coach and train Retail Associates on GLOB+ system usage to enhance their skills and productivity
    • Conduct daily briefings to team members before the start of shift duty to ensure they are aware of their tasks and responsibilities
    • Provide constructive criticism and coaching to team members to help them develop and improve their skills
    • Lead by example and excel in customer service, merchandise knowledge, selling skills and cashiering to meet customer expectations
    • Manage and improve SOPs and procedures related to inventory management at the assigned stores level
    • Able to multitask while keeping customers happy and satisfied
    • Excellent customer service and communication skills to meet the organisation's business objectives and exceed customer expectations
    • Good leadership skills to effectively oversee and manage the team
    • Supervisors may work a variety of hours including nights, weekends and holidays
    • Retail supervisors may also be required to attend meetings and conferences
    • Any other ad-hoc assignment or project assigned by your superior

Requirements

  • Professional and pleasant personality
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
  • Able to stand for extended periods of time
  • Able to work rotating shifts in a Changi Airport environment
  • Able to work on weekends and public holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Professional development opportunities to enhance your skills and knowledge
  • A chance to work with a leading retail company in Singapore


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