Retail Operations Manager
3 weeks ago
About the Role
- Retail supervisors play a crucial role in the success of our company by overseeing store operations, managing teams, and driving sales growth. We are seeking a highly motivated and experienced Retail Supervisor to join our team at LOTTE Travel Retail Singapore.
- Key Responsibilities
- Develop and implement store operations plans to drive sales growth and improve customer satisfaction
- Lead, manage and motivate a team of Retail Associates to achieve sales targets and provide excellent customer service
- Prepare and update duty rosters to ensure accuracy in the Info-Tech HRMS Time Management System
- Coach and train Retail Associates on GLOB+ system usage to enhance their skills and productivity
- Conduct daily briefings to team members before the start of shift duty to ensure they are aware of their tasks and responsibilities
- Provide constructive criticism and coaching to team members to help them develop and improve their skills
- Lead by example and excel in customer service, merchandise knowledge, selling skills and cashiering to meet customer expectations
- Manage and improve SOPs and procedures related to inventory management at the assigned stores level
- Able to multitask while keeping customers happy and satisfied
- Excellent customer service and communication skills to meet the organisation's business objectives and exceed customer expectations
- Good leadership skills to effectively oversee and manage the team
- Supervisors may work a variety of hours including nights, weekends and holidays
- Retail supervisors may also be required to attend meetings and conferences
- Any other ad-hoc assignment or project assigned by your superior
Requirements
- Professional and pleasant personality
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
- Able to stand for extended periods of time
- Able to work rotating shifts in a Changi Airport environment
- Able to work on weekends and public holidays
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Professional development opportunities to enhance your skills and knowledge
- A chance to work with a leading retail company in Singapore
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