Retail Operations Manager
2 weeks ago
About the Role:
We are seeking an experienced Retail Assistant Store Manager to join our team in Singapore. As a key member of our retail operations team, you will be responsible for supporting the store manager in overseeing daily store operations, driving sales and profitability, managing inventory, maintaining visual merchandising standards, and providing exceptional customer service.
Key Responsibilities:
- Assist the store manager in managing all aspects of daily store operations, including but not limited to staffing, sales, customer service, inventory management, and visual merchandising.
- Support the store manager in creating and implementing strategies to meet or exceed sales targets and profitability goals.
- Analyze sales and inventory data to identify trends and opportunities for improvement.
- Deliver exceptional customer service, ensuring the highest level of customer satisfaction. Handle customer complaints and issues in a timely and professional manner.
- Assist in training and coaching store staff on product knowledge, customer service, and sales techniques.
- Ensure compliance with company policies, procedures, and standards. Ensure store compliance with health and safety regulations.
- Complete administrative tasks (including shift schedule, payroll, reporting).
- Monitor inventory, always ensuring sufficient stock levels. Support in preparing orders to fill up stock levels when necessary.
Requirements:
- High school diploma or equivalent qualification.
- Bachelor's degree in business, retail management, or relevant field preferred.
- A minimum of 2 years' experience working in a retail environment.
- Excellent communication, leadership, and organizational skills.
- Customer-first mindset.
- Strong analytical and problem-solving skills.
- Knowledge of retail operations, merchandising, and inventory management.
- Proficient in Microsoft Office and point-of-sale (POS) systems.
- Ability to work a flexible schedule, including weekends and holidays.
- Passion for fashion & lifestyle brands.
- Prolonged periods of standing and walking throughout the retail space.
- Ability to lift up to 20kg.
About BIRKENSTOCK:
BIRKENSTOCK offers a dynamic work environment, considerable design freedom, an authentic and open corporate culture, and excellent development opportunities.
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