Workforce Optimization Specialist
5 days ago
We are seeking a highly skilled Workforce Monitoring professional to join our dynamic team at D L RESOURCES PTE LTD.
About the RoleThis is an exciting opportunity for a detail-oriented individual with excellent communication skills to work on optimizing workforce management processes. You will be responsible for monitoring real-time call queues, managing adherence, and tracking attendance.
Main Responsibilities- Monitor and manage real-time call queue adherence across various hotlines to meet KPIs and service levels.
- Track call centre agent call times and metrics to identify areas for improvement.
- Record and report attendance and incidents accurately.
- Ensure correct activity codes are used, and talking time is controlled to maintain efficiency.
To be successful in this role, you will need:
- Diploma or higher in a relevant field.
- Fast action-taker who can work independently.
- Willingness to learn new tools related to workforce management.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Able to work flexible shifts, including weekends and public holidays.
As a member of our team, you will enjoy:
- A competitive salary of SGD 45,000 - SGD 55,000 per annum, depending on experience.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
D L RESOURCES PTE LTD is a leading provider of innovative workforce management solutions. We pride ourselves on delivering exceptional customer experiences through our cutting-edge technology and talented team members.
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