Tech Support Specialist

1 day ago


Singapore Workforce Optimizer Pte Ltd Full time
Job Title:

Tech Support Specialist

About the Role:

We are seeking a highly skilled Tech Support Specialist to join our team at Workforce Optimizer Pte Ltd. As a Tech Support Specialist, you will play a crucial role in ensuring the timely and effective resolution of technical issues for our clients.

Key Responsibilities:
  • Technical Troubleshooting: Investigate and resolve technical issues reported by clients using advanced analytical skills and problem-solving techniques.
  • Knowledge Base Management: Develop and maintain a comprehensive knowledge base of frequently asked questions and solutions to enable clients to troubleshoot independently.
  • Solution Development: Collaborate with cross-functional teams to identify opportunities for process improvements and develop mitigating solutions to optimize customer support efforts.
Requirements:
  • Education: Diploma or Bachelor's degree in any field; strong interest in computer applications and software.
  • Experience: 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
  • Critical Thinking & Problem-Solving Skills: Strong critical thinking and problem-solving abilities; ability to articulate effectively in writing and verbally.
  • Interpersonal & Communication Skills: Excellent interpersonal and communication skills; ability to work independently and as part of a team.
Benefits:
  • Competitive Salary: $80,000 - $120,000 per annum, depending on experience.
  • Opportunity for Career Advancement: Diverse opportunities for career growth and development within Workforce Optimizer Pte Ltd.
  • Work-Life Balance: Flexible working hours and a supportive work environment that promotes work-life balance.


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