Tech Support Specialist
1 day ago
Tech Support Specialist
About the Role:We are seeking a highly skilled Tech Support Specialist to join our team at Workforce Optimizer Pte Ltd. As a Tech Support Specialist, you will play a crucial role in ensuring the timely and effective resolution of technical issues for our clients.
Key Responsibilities:- Technical Troubleshooting: Investigate and resolve technical issues reported by clients using advanced analytical skills and problem-solving techniques.
- Knowledge Base Management: Develop and maintain a comprehensive knowledge base of frequently asked questions and solutions to enable clients to troubleshoot independently.
- Solution Development: Collaborate with cross-functional teams to identify opportunities for process improvements and develop mitigating solutions to optimize customer support efforts.
- Education: Diploma or Bachelor's degree in any field; strong interest in computer applications and software.
- Experience: 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
- Critical Thinking & Problem-Solving Skills: Strong critical thinking and problem-solving abilities; ability to articulate effectively in writing and verbally.
- Interpersonal & Communication Skills: Excellent interpersonal and communication skills; ability to work independently and as part of a team.
- Competitive Salary: $80,000 - $120,000 per annum, depending on experience.
- Opportunity for Career Advancement: Diverse opportunities for career growth and development within Workforce Optimizer Pte Ltd.
- Work-Life Balance: Flexible working hours and a supportive work environment that promotes work-life balance.
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