Elementary Tech Support Specialist

3 weeks ago


Singapore SINGAPORE AMERICAN SCHOOL LIMITED Full time
Job Summary:

We are seeking a highly skilled Elementary Tech Support Specialist to join our team at Singapore American School Limited. As a key member of our technology support team, you will be responsible for providing excellent customer support to our Elementary School community, responding to technology-related matters and inquiries, and collaborating with our Technology and Innovation Coordinators to address and anticipate technology needs.

Key Responsibilities:
  • Collaborate with the Technology and Innovation Coordinators to address and anticipate technology needs of the elementary school community.
  • Contribute positively to the team culture of the Technology Help Desk to drive improvement, innovation, and excellent customer support.
  • Build relationships with diverse members of the SAS Elementary school community.
  • Empathize, identify, and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
  • Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
  • Ensure that the division is ready for the Beginning and End of Year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled during half-term, winter, and summer break.
  • Coordinate with faculty, staff, and students regarding their user credentials.
  • On/offboarding (including creating how-to guides) students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iPadOS, Google Workspace apps).
  • Identify trends and support drivers of change and/or innovation in the division.
  • Evaluating (including new) technologies to determine suitability/compatibility for users and the school's strategic direction.
  • Documentation of incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls, or emails.
  • Maintain updated hardware and software inventory and device checkouts using databases and spreadsheets.
  • Configure and manage Apple devices using Mobile Device Management software.

Requirements:
  • Diploma in Information Technology / Computer Engineering / Business Information Technology
  • At least two years of relevant experience in providing IT Support in a dynamic environment preferred
  • Customer support experience, preferably in an education environment and/or Information Technology setting
  • Knowledge of Apple hardware and software (macOS, iPadOS, tvOS)
  • Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
  • Mobile Device Management knowledge valued


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