Elementary Tech Support Specialist
3 weeks ago
We are seeking a highly skilled Elementary Tech Support Specialist to join our team at Singapore American School Limited. As a key member of our technology support team, you will be responsible for providing excellent customer support to our Elementary School community, responding to technology-related matters and inquiries, and collaborating with our Technology and Innovation Coordinators to address and anticipate technology needs.
Key Responsibilities:
- Collaborate with the Technology and Innovation Coordinators to address and anticipate technology needs of the elementary school community.
- Contribute positively to the team culture of the Technology Help Desk to drive improvement, innovation, and excellent customer support.
- Build relationships with diverse members of the SAS Elementary school community.
- Empathize, identify, and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
- Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
- Ensure that the division is ready for the Beginning and End of Year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled during half-term, winter, and summer break.
- Coordinate with faculty, staff, and students regarding their user credentials.
- On/offboarding (including creating how-to guides) students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iPadOS, Google Workspace apps).
- Identify trends and support drivers of change and/or innovation in the division.
- Evaluating (including new) technologies to determine suitability/compatibility for users and the school's strategic direction.
- Documentation of incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls, or emails.
- Maintain updated hardware and software inventory and device checkouts using databases and spreadsheets.
- Configure and manage Apple devices using Mobile Device Management software.
Requirements:
- Diploma in Information Technology / Computer Engineering / Business Information Technology
- At least two years of relevant experience in providing IT Support in a dynamic environment preferred
- Customer support experience, preferably in an education environment and/or Information Technology setting
- Knowledge of Apple hardware and software (macOS, iPadOS, tvOS)
- Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
- Mobile Device Management knowledge valued
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Singapore Singapore American School Full timeSingapore American School (SAS) is an esteemed institution that fosters a culture of innovation and excellence. As an integral part of our technology team, the Tech Support Specialist will play a pivotal role in providing exceptional customer support to our elementary school community.Our core technology platforms include Apple devices and Google Workspace...
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