Tech Support Specialist for Elementary School Technology

1 month ago


Singapore Singapore American School Full time

Singapore American School (SAS) is an esteemed institution that fosters a culture of innovation and excellence. As an integral part of our technology team, the Tech Support Specialist will play a pivotal role in providing exceptional customer support to our elementary school community.

Our core technology platforms include Apple devices and Google Workspace for Education, which are utilized by over 4,000 students from more than 50 nations and 847 faculty and staff on a single campus. The elementary school has a 1:1 iPad program, while the middle school features a 1:1 MacBook program, and the high school supports a Bring Your Own Device (BYOD) program. All SAS faculty and staff utilize Apple computers.

Key Responsibilities

  1. Collaborate with the Technology and Innovation Coordinators to address and anticipate the technology needs of the elementary school community.
  2. Contribute positively to the team culture of the Technology Help Desk to drive improvement, innovation, and excellent customer support.
  3. Build relationships with diverse members of the SAS elementary school community.
  4. Empathize, identify, and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
  5. Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
  6. Ensure that the division is ready for the beginning and end of year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled during half-term, winter, and summer breaks.
  7. Coordinate with faculty, staff, and students regarding their user credentials.
  8. On/offboarding (including creating how-to guides) students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iPadOS, Google Workspace apps).
  9. Identify trends and support drivers of change and/or innovation in the division.
  10. Evaluate (including new) technologies to determine suitability/compatibility for users and the school's strategic direction.
  11. Document incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls, or emails.
  12. Maintain updated hardware and software inventory and device checkouts using databases and spreadsheets.
  13. Configure and manage Apple devices using Mobile Device Management software.

Requirements

  • Diploma in Information Technology / Computer Engineering / Business Information Technology
  • At least two years of relevant experience in providing IT Support in a dynamic environment preferred
  • Customer support experience, preferably in an education environment and/or Information Technology setting
  • Knowledge of Apple hardware and software (macOS, iPadOS, tvOS)
  • Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
  • Mobile Device Management knowledge valued

Compensation Package

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. In addition, we provide a comprehensive benefits package including health insurance, retirement plan, and paid time off.



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