Elementary Technology Support Specialist
2 weeks ago
About the Role
Singapore American School is seeking a skilled and patient Technology Support Coordinator to provide exceptional support to our Elementary School community. As a key member of our technology team, you will play a crucial role in ensuring our faculty, staff, and students have the technology tools they need to succeed.
Key Responsibilities
- Collaborate with our Technology and Innovation Coordinators to address the technology needs of the Elementary School community.
- Contribute positively to our team culture to drive improvement, innovation, and excellent customer support.
- Build relationships with our diverse Elementary School community members.
- Empathize, identify, and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
- Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
- Ensure the division is ready for the beginning and end of the year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled.
- Coordinate with faculty, staff, and students regarding their user credentials.
- Evaluate new technologies to determine suitability/compatibility for users and the school's strategic direction.
- Document incidents and requests with relevant details in our helpdesk system.
- Maintain updated hardware and software inventory and device checkouts.
Requirements
- Diploma in Information Technology, Computer Engineering, or Business Information Technology.
- At least two years of relevant experience in providing IT support in a dynamic environment.
- Customer support experience, preferably in an education environment and/or Information Technology setting.
- Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
- Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
- Mobile Device Management knowledge valued.
- Excellent communication skills in English (verbal and written).
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Singapore Singapore American School Full timeSingapore American School (SAS) is an esteemed institution that fosters a culture of innovation and excellence. As an integral part of our technology team, the Tech Support Specialist will play a pivotal role in providing exceptional customer support to our elementary school community.Our core technology platforms include Apple devices and Google Workspace...
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