Elementary Technology Support Specialist

2 weeks ago


Singapore Singapore American School Full time

About the Role

Singapore American School is seeking a skilled and patient Technology Support Coordinator to provide exceptional support to our Elementary School community. As a key member of our technology team, you will play a crucial role in ensuring our faculty, staff, and students have the technology tools they need to succeed.

Key Responsibilities

  • Collaborate with our Technology and Innovation Coordinators to address the technology needs of the Elementary School community.
  • Contribute positively to our team culture to drive improvement, innovation, and excellent customer support.
  • Build relationships with our diverse Elementary School community members.
  • Empathize, identify, and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
  • Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
  • Ensure the division is ready for the beginning and end of the year, coordinating the deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled.
  • Coordinate with faculty, staff, and students regarding their user credentials.
  • Evaluate new technologies to determine suitability/compatibility for users and the school's strategic direction.
  • Document incidents and requests with relevant details in our helpdesk system.
  • Maintain updated hardware and software inventory and device checkouts.

Requirements

  • Diploma in Information Technology, Computer Engineering, or Business Information Technology.
  • At least two years of relevant experience in providing IT support in a dynamic environment.
  • Customer support experience, preferably in an education environment and/or Information Technology setting.
  • Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
  • Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
  • Mobile Device Management knowledge valued.
  • Excellent communication skills in English (verbal and written).


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