Lead Business Solutions Specialist
5 days ago
Award-winning Workforce Optimizer PTE. LTD. is seeking a skilled Lead Business Solutions Specialist to join our team. In this exciting role, you will act as a vital bridge between our organization and customers, providing exceptional support and guidance.
About the Role:
This position entails a combination of analytical expertise, excellent communication skills, and a passion for problem-solving. As a Lead Business Solutions Specialist, you will be responsible for troubleshooting technical issues, creating solutions, and implementing plans to enhance customer support. You will also have the opportunity to analyze data, identify trends, and contribute to business growth by influencing product designs and processes.
Main Responsibilities:
• Provide first-level support, engage with customers, diagnose root causes of issues, and escalate problems to relevant teams when necessary
• Research and develop solutions to common issues, documenting knowledge bases and FAQs to empower users to find answers independently
• Develop proactive strategies to optimize customer support efforts, including establishing guidelines, checklists, and other resources to address recurring user problems
• Generate reports, analyze support trends, and present insights to inform business decisions and technical requirements
Requirements:
• Diploma or Bachelor's degree in any field, with a strong interest in working with computer applications and software
• 3-5 years of experience in a similar Business Analyst or related role, preferably in professional services or client-facing environments
• Strong critical thinking and problem-solving skills, with the ability to learn from challenges and articulate solutions effectively
• Exceptional interpersonal and communication skills, with the ability to work independently and as part of a team
• Ability to adapt quickly, prioritize tasks, and maintain a high level of organization in fast-paced environments
Benefits:
• Opportunity to collaborate on cutting-edge enterprise software utilizing AI-based optimization technology
• Chance to hone analytical and technical skills beyond traditional customer service roles
• Mentorship in managing internal and external stakeholders
• Diverse opportunities for career advancement within our company
Estimated Salary: $80,000 - $110,000 per annum, depending on qualifications and experience.
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