Workforce Management Optimization Specialist
1 week ago
Company Overview:
We are a global fintech company that enables individuals and businesses to make fast, low-cost international money transfers. We're on a mission to democratize access to financial services and promote economic freedom for all.
Salary: SGD 6300 - 7400 Monthly + RSUs
About the Role:
We are seeking a skilled Workforce Management Senior Specialist to join our team in Singapore. As a member of our WFM team, you will play a vital role in ensuring that our agents are scheduled to work at the right place and at the right time.
Your Responsibilities:
- Develop and maintain a deep understanding of our customers' needs and expectations.
- Create regular health reports for stakeholders and provide actionable insights to drive business growth.
- Collaborate with cross-functional teams to develop and implement strategic plans and objectives.
- Analyze data and metrics to identify areas for process improvement and optimize workflows.
- Provide exceptional support to operational leads and agents, leveraging your expertise in WFM tools and best practices.
- Stay up-to-date with industry trends and emerging technologies to inform business decisions.
About You:
- You are a seasoned professional with at least 1 year of relevant Workforce Management experience, preferably in a contact center environment.
- You possess strong problem-solving skills, excellent communication and interpersonal skills, and the ability to adapt to changing priorities.
- You are a citizen or PR holder of Singapore, and we regret that we cannot sponsor visas for this role.
- You are passionate about delivering exceptional customer experiences and contributing to a culture of innovation and excellence.
Benefits:
We offer a competitive salary package, including benefits such as comprehensive medical insurance, retirement savings plan, and opportunities for career growth and development.
Join Our Team:
If you are a motivated and results-driven professional who is passionate about making a difference, we encourage you to apply for this exciting opportunity to join our dynamic team.
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