Workforce Efficiency Specialist

20 hours ago


Singapore D L RESOURCES PTE LTD Full time

We are seeking a skilled Workforce Monitoring professional to join our dynamic team at D L RESOURCES PTE LTD.

Job Description

This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about promoting digital adoption for our valued customers.

The successful candidate will be responsible for monitoring real-time call queues, managing adherence to meet KPIs and service levels, and tracking attendance and incidents. Additionally, they will work closely with department heads to ensure seamless customer journeys.

Key Responsibilities
  • Monitor real-time call queue and manage adherence to meet KPIs and service levels
  • Track attendance and incidents
  • Collaborate with department heads to optimize processes and improve customer experience
Requirements

To succeed in this role, you will need:

  • Diploma or above in a relevant field
  • Fast action and ability to work independently
  • Willingness to learn new tools related to workforce management
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Able to work shifts, including weekends and public holidays
About Us

D L RESOURCES PTE LTD is committed to providing an exceptional customer experience through efficient workforce management. We offer a competitive salary and benefits package to the right candidate.

Salary

The estimated salary for this role is $45,000 - $55,000 per annum, depending on experience.



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