Contact Centre Performance Enhancement Specialist

Job TitleContact Centre Training and Development SpecialistAbout the RoleThis is a fantastic opportunity to join our team as a Contact Centre Training and Development Specialist. In this role, you will be responsible for building and executing learning strategies and training programs that enhance the skills of our contact centre staff.You will evaluate...

Training and Development SpecialistThis role is responsible for creating and implementing effective learning strategies and training programs for a contact centre team. As a Training and Development Specialist, you will be responsible for building and executing learning initiatives that enhance staff skills and techniques.Key Responsibilities:Develop and...

Job Title: Contact Centre Training SpecialistA comprehensive and dynamic role that focuses on building and executing effective learning strategies and training programs for the contact centre team.

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being. To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different...

[What the role is] The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. [What you will be working on] You will lead the NEA’s...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

Job Title: Contact Centre Representative We are seeking an experienced contact centre representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to hospital bills, providing billing information to patients, and sending statements of accounts. Respond to inquiries and resolve issues...

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2) Department Contact Centre Team D Job posted on Sep 03, 2025 Employee Type Intern Experience range (Years) 0 - 1 year About the Team: Contact Centre is the main contact point for customers and advisors who want to reach Singlife via the hotlines or our service centre. Our CSEs...

Role OverviewThis position involves leading a team in the contact centre to ensure high-quality service delivery.The role requires collaboration with clients and vendors to develop modular training on various topics across components.Initial calibration is crucial to ensure knowledge retention during training.Key responsibilities include creating reports,...

Job Title:Lead Contact Centre OperationsJob DescriptionThe Team Lead plays a pivotal role in leading the Contact Centre team to achieve operational excellence. This involves working closely with clients and vendors to prepare training materials, generating reports, and managing vendor productivity.The ideal candidate will have at least 2 years of supervisory...