Contact Centre Training and Development Specialist

5 days ago

Singapore beBeeDevelopment Full time $4,000 - $6,000
Job Title

Contact Centre Training and Development Specialist

About the Role

This is a fantastic opportunity to join our team as a Contact Centre Training and Development Specialist. In this role, you will be responsible for building and executing learning strategies and training programs that enhance the skills of our contact centre staff.

You will evaluate individual, organizational, and program training and development needs, translating requirements into training programs through various learning methods. Your goal will be to assess training effectiveness, ensuring incorporation of taught skills and techniques into staff work behavior.

Key responsibilities include:

  • Designing and delivering training programs that meet the needs of our contact centre staff
  • Evaluating training effectiveness and making recommendations for improvement
  • Maintaining the content in our knowledge portal up-to-date by liaising with stakeholders
  • Reviewing and improving the effectiveness of our training programs
Requirements

To be successful in this role, you will need:

  • At least five years of experience in training and/or quality assurance within a contact centre environment, with at least two years in a managerial role
  • At least three years' experience in a training role within a contact centre or similar customer service setting
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

As a Contact Centre Training and Development Specialist, you will have the chance to make a real impact on the success of our contact centre team.

Key skills and qualifications include:

  • Coaching
  • Microsoft Office
  • Microsoft Excel
  • Classroom
  • Quality Assurance
  • Training Needs Analysis
  • Administration
  • Public Speaking
  • Technical Training
  • Presentation Skills
  • Customer Service
  • Facilitation

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