Contact Centre Training Specialist

Job TitleContact Centre Training and Development SpecialistAbout the RoleThis is a fantastic opportunity to join our team as a Contact Centre Training and Development Specialist. In this role, you will be responsible for building and executing learning strategies and training programs that enhance the skills of our contact centre staff.You will evaluate...

Job Description:We are seeking an experienced Trainer to develop the skills of our contact centre staff.Key Responsibilities:Building and executing learning strategiesDeveloping training programsRequirements:Experience in training and developmentStrong communication and interpersonal skillsBenefits:This is a great opportunity for personal and professional...

Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Executive, Training and QA (Contact Centre)Join to apply for the Executive, Training and QA (Contact Centre)role at Income Insurance Limited Job Description The role of the QA executive is to ensure the standard of...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. ...

Job Role:We are seeking a skilled Contact Centre Team Lead to manage the performance and service quality of our Contact Centre. The successful candidate will be responsible for training and developing CSO staff, ensuring they provide accurate and timely responses.Main Responsibilities:Manage the overall performance and service quality of the Contact Centre...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Roles & ResponsibilitiesStart date: 22 Sep 25 (Training will also be on 22 Sep 25, 3-4 weeks training)Location: Raffles CentreFull day temp:Working Days: Monday to Sunday, including Public Holidays Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm) Work Week: 5 days per...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...