Executive, Contact Centre

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...

You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

Overview Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of...

Competitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...

Job Title:Contact Centre ExecutiveJob Overview:We are seeking a highly skilled Contact Centre Executive to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for attending to customer inquiries in a timely and efficient manner.Key Responsibilities:Provide excellent customer service through...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

[What the role is] The Service Experience Department (SED) oversees the operations of the NEA Contact Centre, drives the design and development of digital services as well as develops deep understanding of customer behaviours and requirements through analysis of customer data and service information. [What you will be working on] You will lead the NEA’s...

Job Title: Contact Centre Professional">We are seeking a highly motivated and experienced Contact Centre Professional to join our team.Our ideal candidate will have a strong track record of delivering excellent customer service, handling high volumes of calls with poise and professionalism, and working collaboratively as part of a dynamic team.The successful...