Contact Centre Professional

Job Title: Contact Centre Professional">We are seeking a highly motivated and experienced Contact Centre Professional to join our team.Our ideal candidate will have a strong track record of delivering excellent customer service, handling high volumes of calls with poise and professionalism, and working collaboratively as part of a dynamic team.The successful...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

Job Title: Contact Centre RepresentativeWe are seeking an experienced contact centre representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to hospital bills, providing billing information to patients, and sending statements of accounts.Respond to inquiries and resolve issues related to...

Job Opportunity: Team Lead, Contact Centre Services">We are seeking an experienced professional to lead our Contact Centre team and oversee the productivity, performance, and service quality of the team.Key Responsibilities:The successful candidate will be responsible for managing multiple tasks including:Collaborating with clients and vendors to develop...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Job Title: Contact Centre RepresentativeAbout This Role:This is an exciting opportunity to join our team as a Contact Centre Representative. As the first point of contact for parents and students, you will play a key role in providing excellent customer service and ensuring a smooth learning environment.Serve as the initial point of contact for walk-in and...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

About this role:We are seeking an experienced Contact Centre Manager to oversee the daily operations of our contact centres, ensuring smooth and efficient service delivery.This is a leadership position that requires strong program management skills, including analytical and problem-solving abilities. The ideal candidate will have at least 5 years of relevant...