Lead Contact Centre

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

Job OverviewKey Responsibilities:Lead daily Contact Centre operations and ensure seamless performance.Maintain accurate records of calls, bookings, and emergency cases.Identify areas for improvement and suggest innovative solutions to boost efficiency using technology.Monitor and analyze key performance metrics such as response time and customer satisfaction...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

We are seeking a results-driven Contact Centre Team Lead to join our team. In this role, you will be responsible for managing the performance and service quality of our Customer Service Operations (CSO) team.Key Responsibilities:Performance Management: Oversee the CSO team's performance and ensure they meet service quality standards.Training and Development:...

Job OverviewThis is a permanent, full-time role in our Contact Centre Operations department.Main ResponsibilitiesHandle customer inquiries, complaints and feedback across all business channelsElevate calls for new team members and outsourced contact centreMake outgoing calls to engage with new customers or follow-up with existing customersPerform other...

Leadership Role in Contact Centre OperationsWe are seeking a skilled and experienced individual to lead our Contact Centre team. As a Team Lead, you will play a vital role in ensuring the smooth operation of our contact centre, providing exceptional customer service, and driving business growth.

Roles & ResponsibilitiesAbout the OpportunityAs a Contact Centre Senior Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.Your job...