Contact Centre Team Lead

Job OverviewKey Responsibilities:Lead daily Contact Centre operations and ensure seamless performance.Maintain accurate records of calls, bookings, and emergency cases.Identify areas for improvement and suggest innovative solutions to boost efficiency using technology.Monitor and analyze key performance metrics such as response time and customer satisfaction...

We are seeking a results-driven Contact Centre Team Lead to join our team. In this role, you will be responsible for managing the performance and service quality of our Customer Service Operations (CSO) team.Key Responsibilities:Performance Management: Oversee the CSO team's performance and ensure they meet service quality standards.Training and Development:...

Job Opportunity: Team Lead, Contact Centre Services">We are seeking an experienced professional to lead our Contact Centre team and oversee the productivity, performance, and service quality of the team.Key Responsibilities:The successful candidate will be responsible for managing multiple tasks including:Collaborating with clients and vendors to develop...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

Job Opportunity: Contact Centre ManagerJob Description:Manage Daily Operations: Oversee the day-to-day activities of the contact centre, ensuring efficient service delivery to clients.Client Partnerships: Collaborate with clients to understand their policies and service requirements, translating them into clear operational procedures.SLA Management:...