Contact Centre Team Leader

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

Overview Join to apply for the Service Team Leader, Group Contact Centre role at National University Health System . As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre,...

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

Overview As part of Group Contact Centre, the Service Team Leader, Group Contact Centre role at National University Health System is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Responsibilities Monitor performance...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799 Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...

Are you ready to unleash your full potential and achieve more in a rewarding career?Join a fast-growing organization where you can work with the world's most loved brands and be part of an awesome, diverse team.Key Responsibilities:Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer...

Job TitleAmbitious Contact Centre Leader.Job DescriptionWe are seeking a dynamic and experienced contact centre leader to oversee the delivery of exceptional customer service. As an accomplished team lead, you will be responsible for managing a team of professionals in a fast-paced contact centre environment.Responsibilities:Oversee staffing needs and manage...

Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL's supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.• Performs...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...