Contact Centre Team Leader

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...

Manage the performance and service quality of the CSO. - Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses. - Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up. - Performs quality audit checks on the...

**The Head of Operations will lead a team of Client Services Managers and Team managers in delivering professional and consistently high quality service and great customer contact experience through a variety of customer contact channels.** **Reporting to the Managing Director, this role includes line responsibility for both in-house and outsource teams,...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

Singapore, Singapore, Singapore - Department - Contact Centre Team B - Job posted on - Dec 11, 2024 - Employment type - Permanent - Full Time Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife...

Centre Leader Assistant Job Description:">The Centre Leader Assistant will support the Centre Leader in various aspects of preschool operations, including administration, finance, customer relations, and human resources.">Key Responsibilities:">">Assist the Centre Leader in overseeing the general administration of the preschool, including management...

**About us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

**About us**: At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

**About us** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

Contact Centre Project ManagerWe are seeking a highly skilled Contact Centre Project Manager to lead our team and drive the performance of our contact centre. The successful candidate will have a strong background in contact centre operations, with at least five years of experience handling government projects in an operational or project management...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

**General information**: **Name** Manager - Customer Contact Centre **Ref #** 950 **Date** Wednesday, January 15, 2025 **Department** Customer Engagement Department **Description & Requirements**: Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working...

Location: West **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle feedbacks from internal and external parties by...

**About us** At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the...

You will assist the Manager in managing all aspects of the centre’s daily functions, coordinating and planning of daily activities, and utilization of resources to ensure cost efficiency and effective management of the centre. **Responsibilities include** - Oversee the daily operations of the campaign under your charge and ensure consistent delivery of...

**Responsibilities**: - Ensuring the smooth execution of the plans identified by the Director, Customer Contact Centre for frontline customer contact and guiding Customer Contact Centre Advisors towards revenue and service performance targets. - Support Director, Customer Contact Centre in leading and managing a team of Customer Contact Centre Advisors in...

ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment...