Contact Centre Team Leader

**Are you interested in coaching and supporting a diverse team of customer service representatives to help deliver great customer service and brand-differentiating experiences? **Join us and bring your leadership skills to the table and help us build a FRKE (Fun, Reliable, Knowledgeable and Engaging) environment for the team! **Core Responsibilities** -...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 8799Job Function: Ancillary Institution: National University Health System As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact...

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower -...

**Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

**Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of...

Join to apply for the Executive, Contact Centre role at Singlife Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of...

Job DescriptionWe are seeking a proactive and experienced Team Leader to supervise a team of Customer Service Officers (CSOs) within our Contact Center. The Team Leader will be responsible for overseeing daily operations, ensuring service levels are met, and supporting the professional development of the team. This role also includes handling administrative...

**Overview**:We are looking for a proactive Team Leader to manage daily shift operations of the 24/7 OCC Call Centre. The Team Leader will oversee the Customer Service Officers (CSOs), coordinate with the Fault Response Unit, and serve as the key point of contact for real-time fault updates, escalation, and stakeholder communication. **Key...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...