Contact Centre Leader Position Available

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Role OverviewThis position involves leading a team in the contact centre to ensure high-quality service delivery.The role requires collaboration with clients and vendors to develop modular training on various topics across components.Initial calibration is crucial to ensure knowledge retention during training.Key responsibilities include creating reports,...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance...

Job OverviewWe are seeking a skilled and experienced team leader to oversee our contact centre services team.Conduct regular audits of team calls to ensure adherence to guidelines and service level agreements (SLA).Coordinate with business units and stakeholders to resolve cases, requests, or enquiries.Evaluate issues, needs, and insights and escalate them...

Job Overview We are seeking a skilled and experienced team leader to oversee our contact centre services team. Conduct regular audits of team calls to ensure adherence to guidelines and service level agreements (SLA). Coordinate with business units and stakeholders to resolve cases, requests, or enquiries. Evaluate issues, needs, and insights and...

**Senior / Service Team Leader, Group Contact Centre** As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: **Responsibilities**: - Monitor performance...

Education Centre Leader Role As an Education Centre Leader, you will be responsible for overseeing the overall management of our education centre. This includes scheduling, resource allocation, and facilities upkeep. You will ensure compliance with relevant policies, guidelines, and safety standards. Your role will also involve overseeing efficient...

Overview Join to apply for the Service Team Leader, Group Contact Centre role at National University Health System . As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact...

Overview Join to apply for the Service Team Leader, Group Contact Centre role at National University Health System . As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre,...

Job Title: Team Lead, Contact CentreOur team is seeking an exceptional leader to oversee and manage the day-to-day operations of our contact centre team. This role requires a strategic thinker who can develop and implement processes that drive efficiency and excellence.Oversee and manage the day-to-day operations of the contact centre team to ensure...