Contact Centre Leadership Role

Role OverviewThis position involves leading a team in the contact centre to ensure high-quality service delivery.The role requires collaboration with clients and vendors to develop modular training on various topics across components.Initial calibration is crucial to ensure knowledge retention during training.Key responsibilities include creating reports,...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

Job Title:Enrichment Centre Leadership RoleJob Description:We are seeking an experienced and dedicated individual to oversee the daily operations of our enrichment centre. The ideal candidate will be responsible for ensuring a smooth functioning of the centre, providing exceptional service to parents and students, and maintaining strong relationships with...

Job Title: Team Lead, Contact CentreAs a seasoned professional in customer service and team leadership, you will be responsible for overseeing the daily operations of our contact centre. Your primary objective will be to ensure that all customer inquiries are handled efficiently and effectively, while also motivating and guiding your team to achieve their...

Job Title: Team Lead, Contact Centre As a seasoned professional in customer service and team leadership, you will be responsible for overseeing the daily operations of our contact centre. Your primary objective will be to ensure that all customer inquiries are handled efficiently and effectively, while also motivating and guiding your team to achieve their...

Job Title: Team Lead, Contact Centre As a seasoned professional in customer service and team leadership, you will be responsible for overseeing the daily operations of our contact centre. Your primary objective will be to ensure that all customer inquiries are handled efficiently and effectively, while also motivating and guiding your team to achieve their...

Job Title: Team Lead, Contact CentreWe are seeking a seasoned contact centre leader to oversee and manage the day-to-day operations of our team.Develop strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.Maintain high standards of performance and customer satisfaction through effective team management and...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...