Contact Centre Team Leadership Position

Role OverviewThis position involves leading a team in the contact centre to ensure high-quality service delivery.The role requires collaboration with clients and vendors to develop modular training on various topics across components.Initial calibration is crucial to ensure knowledge retention during training.Key responsibilities include creating reports,...

Job Title: Team Lead, Contact CentreAs a seasoned professional in customer service and team leadership, you will be responsible for overseeing the daily operations of our contact centre. Your primary objective will be to ensure that all customer inquiries are handled efficiently and effectively, while also motivating and guiding your team to achieve their...

Job Title: Team Lead, Contact Centre As a seasoned professional in customer service and team leadership, you will be responsible for overseeing the daily operations of our contact centre. Your primary objective will be to ensure that all customer inquiries are handled efficiently and effectively, while also motivating and guiding your team to achieve their...

Job Title: Team Lead, Contact CentreOur team is seeking an exceptional leader to oversee and manage the day-to-day operations of our contact centre team. This role requires a strategic thinker who can develop and implement processes that drive efficiency and excellence.Oversee and manage the day-to-day operations of the contact centre team to ensure...

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

We are seeking a results-driven Contact Centre Team Lead to join our team. In this role, you will be responsible for managing the performance and service quality of our Customer Service Operations (CSO) team.Key Responsibilities:Performance Management: Oversee the CSO team's performance and ensure they meet service quality standards.Training and Development:...

Degree with at least 5 years of experience in managerial positions in the contact centre industry. - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved. - Work closely with HR to ensure...

Leadership Role OverviewThe Centre Director plays a critical leadership role in supporting the Head of Department to manage the Centre effectively. This position oversees multiple functional teams and works closely with the HOD to ensure strategic alignment, effective stakeholder engagement, and successful execution of the Centre's mission.Essential Skills...

Job Title: Centre Leadership PositionWe are seeking a motivated and experienced professional to lead our centre as a Student Care Centre Head. The successful candidate will have strong leadership qualities, excellent interpersonal and communication skills, and a passion for customer service.About the Role:Manage daily operations of the centre and provide...

As a key strategic leader, you will oversee a team of contact centre professionals to ensure exceptional customer service delivery.Key responsibilities include:Develop and implement effective strategies for representative recruitment, training, and coaching to achieve high customer satisfactionUtilize data-driven insights to plan manpower resources that meet...